Privacy Policy

1. Who We Are

Elbrus Horology (“we”, “us”) is the data controller for all personal data collected via https://elbrushorology.com/.

Registered in the Netherlands, KvK: 78534852, Address: Anker 35, 4905CA, Oosterhout, Email: info@elbrushorology.com.

2. What Data We Collect

Identity Data: name, email, address, phone number.

Transaction Data: order details, payments, invoices.

Technical Data: IP address, browser, operating system.

Usage Data: pages viewed, time on site, click behavior.

Marketing Data: newsletter opt-ins, ad interactions.

3. How We Collect Data

Directly from you (orders, forms, emails).

Automatically via cookies and analytics.

From third-party partners: Shopify, Mollie, PayPal, Google, Meta.

4. Why We Process Your Data

Process and deliver your order — Contract basis.

Manage payments and refunds — Contract basis.

Customer service — Legitimate interest.

Marketing communications — Consent.

Website analytics — Consent.

Legal obligations (tax/accounting) — Legal obligation.

5. Data Sharing

We share limited data with Shopify (store platform & hosting), Mollie, PayPal, Google Pay, and Apple Pay (payment processing), shipping providers, Google Analytics, and Meta Pixel.

All third parties act as data processors and comply with GDPR and contractual safeguards.

6. International Transfers

Some partners (e.g., Shopify, Meta) process data outside the EEA.

We ensure appropriate protection through Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Retention

Orders: retained 7 years (tax compliance).

Customer accounts: active + 2 years of inactivity.

Marketing data: until you withdraw consent.

Analytics: anonymized after 12 months.

8. Your Rights (GDPR)

You have the right to access, correct, delete, or restrict processing of your data.

You can withdraw consent or request portability by emailing clientcare@elbrushorology.com.

You may file a complaint with the Autoriteit Persoonsgegevens: https://autoriteitpersoonsgegevens.nl.

9. Security

We use SSL encryption, secure servers, and restricted data access.

Payment information is processed only by certified third parties (Shopify, Mollie, PayPal).

10. Children’s Privacy

We do not knowingly collect data from anyone under 16 years of age.

11. Changes

We may update this policy periodically. The latest version is always available on our website.